Privacy Policy

 

Hempo Solutions Ltd (“we”, “us”, “our”) values your privacy. This policy explains how we collect and use personal data when you visit hemposolutions.eu.

By using our site, you agree to this policy. If you disagree, please do not use our website.

1. Data We Collect

Information You Provide:

  • Contact Forms: Required fields include first and last name and email. Optional fields include company name, country, and website.

  • Newsletter Signup: Email address.

Technical Data:
We collect IP address, browser type, device information, pages viewed, and visit duration through Google Analytics.

2. How We Use Your Data

We use your data for the following purposes:

  • To respond to your inquiries

  • To send product updates and occasional promotions if you have opted in

  • To improve website performance and user experience

  • To meet legal or compliance obligations

  • To record scheduled video calls for quality assurance, training, or to maintain a record of business discussions

Video calls scheduled through our website may be recorded. By booking a call, you agree to this recording for the purposes listed above. This is also stated in our Terms of Service.

3. Sharing Your Data

We may share your personal data with:

  • Service providers such as Google Analytics, our email system, and web hosting provider

  • Legal authorities if required by applicable law

Some of these services may process data outside your country. We take reasonable steps to ensure your data is handled securely.

4. Cookies and Tracking

Our website uses cookies to support basic functions and collect insights on usage:

  • Essential cookies are required for the site to function correctly

  • Analytical cookies help us improve content and user experience

  • Marketing cookies are not used at this time but may be added in the future

By continuing to use our website, you agree to our use of cookies. You can control cookies through your browser settings.

5. Data Retention

We retain data as follows:

  • Contact and newsletter data is kept until you unsubscribe or request deletion

  • Technical data is stored for up to 24 months

  • Legal or compliance data is retained as required by law

6. Your Privacy Rights

Regardless of your location, you have the right to:

  • Ask what personal data we hold about you

  • Request corrections or deletion of your data

  • Unsubscribe from email communication at any time

To submit a request, email us at support@hemposolutions.eu. We respond within 3 business days.

7. Age Restriction

This website is intended for users aged 21 and older. We do not knowingly collect information from anyone under 21. If you believe we have collected such data, please contact us for removal.

8. Data Security

We use industry-standard tools such as SSL encryption and firewalls to protect your data. While we take these steps seriously, no system is completely secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available at hemposolutions.eu/privacy-policy.

10. Contact Us

For any privacy-related questions or requests, please contact:

support@hemposolutions.eu